If an Al Fakher Crown Bar will not charge or gives no vapour, a few simple checks sort out most cases. If it arrived faulty, tell us within 24 hours of delivery and we replace it or refund you.
If it will not charge
- Try another cable and another power source. A worn cable is the most common cause. The models we list with USB Type-C are Crystal 9000, Pro Max 15000, Mega Max 40000 and Cloud Box 50000.
- Look into the charging port. Pocket lint stops the plug from seating. Clear it gently with something dry and non-metal.
- Give it time. A fully empty battery can take a few minutes before it shows any sign of charging.
If it gives no vapour
- Charge it first. A flat battery is the usual reason a rechargeable device stops.
- Check that the mouthpiece and air holes are clear. Remove any stickers or stoppers that came on the device.
- Consider how much you have used it. When the e-liquid is finished the device is finished, even if the battery still charges. A burnt taste is the usual sign.
If it arrived faulty
Message us on WhatsApp at +971 52 590 5493 within 24 hours of delivery with your order number and clear photos. Once we confirm the fault, we replace the device or refund you at no cost. See returns and refunds.
What not to do
- Do not open the device or try to refill it.
- Do not leave it charging unattended or overnight.
- Do not use a device that is swollen, leaking or very hot. Stop using it and contact us.
Questions and answers
Why is my Al Fakher vape not charging?
Most often the cable or the power source. Try another cable and port, and check the charging port for lint.
Why does my Al Fakher vape taste burnt?
A burnt taste usually means the e-liquid has run out. The device is then finished.
Can I return a faulty Al Fakher vape?
Yes, if you tell us within 24 hours of delivery with your order number and photos. We replace it or refund you once the fault is confirmed.